PLEASE CLICK HERE FOR OUR LATEST INFORMATION REGARDING PRE CHRISTMAS DELIVERY
We are pleased to offer FREE standard UK delivery on all items.
All items on this website are specially made to order and therefore delivery will usually be at least 10 working days from the date of order. Please note that during busy times, such as Christmas, delivery may be longer.
Products utilising our FREE delivery service will be sent by Royal Mail Second Class post. Royal Mail First Class is available for a small surcharge at check out. Please note that First Class does not prioritise the production of your order but it will typically be delivered 1-2 days earlier.
Special Delivery can be arranged at an additional cost at checkout. Special Delivery orders are given priority over standard orders however please still allow 5-7 working days for delivery.
We rely upon the services of the Royal Mail and cannot be held responsible for the late
delivery of an item. For the avoidance of doubt we will not refund the standard delivery charge
if the item(s) are not delivered on the anticipated delivery date.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don't hesitate to email us at
firstname.lastname@example.org. If applicable we will initiate a lost parcel claim and let you
know what's happening.
As our products are made to order, we can only offer refunds for faulty workmanship and not for poor quality images. If the goods are damaged or faulty upon receipt please email us at email@example.com within 7 days of delivery.